FAQ's
DO YOU OFFER AN IN-HOUSE BRAND IF WE HAVE NOT CHOSEN OUR OWN BRAND AT THE MOMENT?
Yes. All of our private label products are available under our Custom Supplement brand. View our Template page here.
WHAT IS THE AVERAGE TURN-AROUND TIME ON YOUR WHOLESALE SUPPLEMENTS PRODUCTION?
Once we have received your order and spec approval we can have your private label supplements produced within 7 business days in most cases.
WHAT IS THE MINIMUM PRIVATE LABEL SUPPLEMENTS ORDER FOR CAPSULES, TABLETS AND POWDERS?
Our minimum private label supplements order is 6 bottles of any product. Powder based products are based on a 25kg blend.
CAN I ORDER CUSTOM FORMULATIONS?
Yes. We offer custom formulations. Please note, however, that the minimum order quantity will increase when ordering.
DO I NEED TO PAY UPFRONT FOR CUSTOM DESIGN WORK?
All initial design work needs to be paid in advance of the work beginning. The initial quote is only an estimate and if you require changes to the design which extends further than this time additional charges will be incurred. We will, however, do all we can to allow time for settling on a design to accommodate your needs.
CAN I CHOOSE MORE THAN ONE TEMPLATE FOR MY PRODUCTS?
As part of our complimentary service each customer is entitled to one free template for all the products they order. If, however, you would like different templates we would be happy to accommodate for this but a small design fees would be incurred. Design time is charged at a minimum of 1 hour at $25/hour and will vary depending on your specifications. This is both to be fair to clients paying for custom design work and in order to maintain an efficient work-flow in a very busy department.
CAN I DESIGN MY OWN LABEL FOR MY PRIVATE LABEL SUPPLEMENTS?
Yes. Email us and we will send you all the information to get started with your private label supplements.
HOW DO I USE MY OWN LOGO ON MY PRIVATE LABEL SUPPLEMENTS?
Simply send us a high quality file (psd, jpeg, pdf, eps etc.) of your logo in an email to EMAILHERE@WEBSITE.COM and we’ll incorporate it into the design for you.
WHAT IF I DON’T SEE A TEMPLATE THAT I LIKE FOR MY PRIVATE LABEL SUPPLEMENTS?
Custom labels can be arranged with our design team for your custom supplements. All custom work is charged at $25/hour for private label supplements. This can include everything from a new logo design to a completely overhauled label. Our design team will be happy to work closely with you and put any ideas you have to the drawing board.
DO I NEED TO PAY UPFRONT FOR CUSTOM DESIGN WORK?
All initial design work needs to be paid in advance of the work beginning. The initial quote is only an estimate and if you require changes to the design which extends further than this time additional charges will be incurred. We will, however, do all we can to allow time for settling on a design to accommodate your needs.