Fulfillment policy
At Custom Supplement LLC, we strive to ensure timely and efficient order fulfillment to provide you with the best customer experience possible. Here's what you can expect from our fulfillment process:
Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
Shipping Methods:
We offer standard and expedited shipping options during checkout.
Shipping Times:
Standard shipping: Delivery typically takes 3-7 business days depending on your location and shipping method selected.
Expedited shipping: Delivery times may vary, with most orders arriving within 2-3 business days.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
International Shipping:
Currently, we only ship within the USA.
Shipping Charges:
Shipping charges are calculated based on the weight of your order and the shipping method chosen. Exact shipping costs will be displayed during checkout.
Holiday Periods:
During peak seasons or holidays, please expect slight delays in shipping times due to increased order volumes.
Order Changes and Cancellations:
To make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been processed and shipped, changes may not be possible.
Returns and Refunds:
For information on returns and refunds, please refer to our Returns Policy page.